CRM & Business Systems Coordinator

Job Title: CRM & Business Systems Coordinator

Location: Cincinnati, Ohio (Hybrid: 3 Days In Office / 2 Days Remote)

Reports To: Product Manager – Business Intelligence & CRM

Manages Others: No

Launch Your Career with Organized Living

Are you a recent college graduate with a passion for technology, business, data, and problem-solving? Are you looking for a career where you can learn, grow, and make an immediate impact?

Join Organized Living, an innovator in home organization for over 100 years. Trusted by industry professionals nationwide, we manufacture premium storage products while developing industry-leading workflow automation software that helps our customers grow their businesses.

As a privately held company, we continue to invest in technology, innovation, and our people. If you're looking for a company where you'll gain hands-on experience, develop valuable business and technology skills, and work alongside experienced professionals, we'd love to meet you.

Position Overview

As a CRM & Business Systems Coordinator, you'll help manage one of our company's most valuable assets—our customer data.

Working closely with our Sales, Marketing, Customer Success, and Business Intelligence teams, you'll help maintain our Microsoft Dynamics 365 CRM platform, improve data quality, support marketing automation, and identify opportunities to improve business processes.

This is an outstanding opportunity for someone interested in business analytics, CRM systems, marketing technology, data management, or business operations.

No two days are the same, and you'll have the opportunity to learn new technologies while making a meaningful contribution to our growing company.

What You'll Do

• Maintain and improve our Microsoft Dynamics 365 CRM platform.
• Ensure customer, builder, dealer, and prospect information remains accurate and up to date.
• Import, clean, organize, and validate customer data.
• Support marketing automation initiatives using ClickDimensions.
• Monitor CRM workflows and business processes to ensure data accuracy and system performance.
• Assist with creating reports and dashboards that support business decisions.
• Train and support employees using our CRM platform.
• Identify opportunities to improve business processes through automation and technology.
• Work with Sales, Marketing, Customer Success, and Business Intelligence teams on strategic projects.
• Help drive adoption of CRM best practices throughout the organization.