CRM DevOps Engineer
Summary
Supports client CRM platforms built on Microsoft Dynamics 365, Power Platform, and Azure day to day — managing release pipelines, deployments, configurations, licenses, and environment maintenance while automating DevOps processes and providing production incident support.
About the Role
We are looking for a CRM DevOps Engineer to support client's CRM platforms and work closely with Development and Operations teams in managing deployments, releases, configurations, and day-to-day platform operations.
The role will focus on Microsoft Dynamics 365, Power Platform, and Azure, ensuring smooth and reliable deployments while continuously improving DevOps processes and automation.
Key Responsibilities
Manage release pipelines, code releases, deployments, and product updates across CRM projects.
Automate and continuously improve deployment and release processes.
Set up required tools, environments, and infrastructure based on project requirements.
Review, verify, and validate software packages prior to deployment.
Help define and improve development, testing, release, update, and support processes.
Monitor and maintain Dynamics 365, Power Platform, and Azure environments to ensure optimal performance and resource utilization.
Perform platform housekeeping, configuration changes, and environment maintenance.
Manage CRM license requests, approvals, tracking, and environment inventory.
Provide technical support for enhancements, production issues, incidents, problems, and non-production updates.
Generate reports and provide insights on platform usage, performance, and operational data.
Coordinate and facilitate request tickets related to CRM projects, initiatives, and service requests.
Support project execution by providing required technical artifacts and deliverables in accordance with IT SDLC and governance standards.
Participate in technical training, knowledge‑sharing sessions, and continuous learning on new technologies and methodologies.
Contribute to the continuous improvement of CRM DevOps processes and operations.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong understanding of both Development and Operations processes, with good knowledge of DevOps and Agile principles.
Experience in System Administration or SaaS application support.
Hands‑on experience or working knowledge of Microsoft Dynamics 365, Power Platform, and/or Azure Services.
Experience with Azure DevOps, Source Code Management, and/or CI/CD tools.
Knowledge of relational databases.
Familiarity with network protocols such as TCP/IP, HTTP, and SSL.
Good understanding of n‑tier web applications.
Experience supporting or developing banking/financial applications or systems is an advantage.
Strong troubleshooting, analytical, communication, and collaboration skills.
Key Skills
Dynamics 365 | Power Platform | Azure | Azure DevOps | CI/CD | DevOps | SaaS Support | System Administration | Release & Deployment Management | CRM | Production Support | SQL/Relational Database | Agile