CRM Manager (Azar)

Azar Business Operation Team

This team is responsible for the smooth operation and business growth of the Azar service provided to global users. Our core tasks involve utilizing various operational levers such as in-app currency, products, campaigns, and CRM to increase user engagement and revenue. We also play a role in proactively identifying and solving business problems. All team decision-making is data-driven, and we actively utilize data analysis and insights throughout the entire process, from problem definition to strategy formulation and execution.

Responsibilities

• Manage all communication channels and content for Azar users (including pop-ups, banners, in-app notification centers, push notifications, and emails, excluding customer support)
• Establish and execute CRM strategy roadmaps to increase key service metrics (engagement, retention, revenue, etc.)
• Collaborate with the Product Analytics team to closely analyze each funnel of the user journey and establish improvement plans
• Create user messages for each segment and review risks to ensure an optimal User Journey
• Execute the CRM roadmap by receiving necessary support through collaboration with the development team and improve through iteration
• Improve internal CRM systems through collaboration with the development team

Requirements

• Experience in mobile service operations (CS, CRM, content operations, etc.)
• Ability to design CRM campaigns based on the User Lifecycle and analyze the results
• Understanding of key service metrics and problem-solving skills (problem definition, logical reasoning, deriving improvements, data analysis, etc.)
• Strong communication and collaboration skills
• Ability to communicate in writing in English

Preferred Qualifications

• At least 2 years of experience in a startup or IT-related industry
• Experience with CRM tools (e.g., Braze)
• Experience working in English with multinational collaborators
• Proficiency in SQL

Hiring Process

• Employment Type: Full-time
• Hiring Process: Document Screening > Recruiter Call > 1st Interview > 2nd Interview > Final Offer (* The process may be added/changed if necessary.)
• Application Documents: Detailed resume based on experience in free format (PDF) in Korean or English

If any false information is found in the submitted documents or if there are grounds for disqualification under relevant laws, the offer may be rescinded. Additional screening or document verification may be conducted beyond the announced hiring process if necessary. National veterans are given preference in accordance with relevant laws; please notify us when applying if you are eligible and submit supporting documents upon hiring. When applying for a position at Hyperconnect, this Privacy Policy applies regarding the processing of personal information:

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