CRM Manager

We are seeking a dedicated and experienced CRM Manager to join our team in Maharashtra. The ideal candidate will be responsible for enhancing customer relationships and ensuring a seamless customer experience throughout the customer journey. As a CRM Manager, you will play a crucial role in developing strategies to improve customer satisfaction and retention, while also overseeing the handover process to ensure that customers receive the highest level of service. Key Responsibilities: - Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty. - Oversee the customer handover process, ensuring that all customer needs are met and expectations are exceeded. - Collaborate with cross-functional teams to gather customer feedback and insights, using this information to drive improvements in service delivery. - Analyze customer data to identify trends and opportunities for enhancing the customer experience. - Train and mentor team members on best practices in customer relations and experience management. - Monitor and report on key performance indicators related to customer satisfaction and engagement. Required Skills: - Proven experience as a CRM Manager or in a similar role focused on customer relations and experience. - Strong understanding of CRM software and tools. - Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members. - Analytical mindset with the ability to interpret customer data and feedback. - Strong organizational skills and attention to detail. If you are passionate about customer experience and have a track record of success in CRM management, we encourage you to apply for this exciting opportunity.