CRM

About the Company

Ordrio Technologies Pvt Ltd is a growing technology-driven company focused on delivering innovative digital solutions and enhancing customer experience through efficient systems and services.

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, maintain CRM databases, and improve customer satisfaction. The ideal candidate will ensure smooth communication with clients and provide timely support.

Key Responsibilities

• Manage and update customer data in CRM software
  
• Build and maintain strong relationships with customers
  
• Handle customer queries, complaints, and feedback efficiently
  
• Coordinate with sales and support teams to ensure customer satisfaction
  
• Track customer interactions and maintain detailed reports
  
• Analyze customer data to identify trends and improvement areas
  
• Follow up with customers for feedback and service updates
  
• Ensure timely resolution of issues and enhance customer experience
  

Required Skills

• Strong communication and interpersonal skills
  
• Good knowledge of CRM tools (e.g., Salesforce, Zoho CRM, HubSpot)
  
• Data management and reporting skills
  
• Problem-solving and conflict-resolution abilities
  
• Basic computer proficiency (MS Excel, Word, Email)
  
• Ability to work in a team and handle multiple tasks
  

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field
  
• 0–2 years of experience in CRM / Customer Support (Freshers can apply)
  

Preferred Skills

• Experience in customer handling or client coordination
  
• Analytical mindset with attention to detail
  
• Ability to work under pressure and meet deadlines
  

• Good communication and customer handling skills
  
• Basic knowledge of CRM tools and MS Office
  
• Problem-solving ability and attention to detail
  
• Bachelor’s degree