CRM Specialist (ED-200) (3131)

Job purpose

Daily support and development of all activities in Zoho One (i.e. Zoho CRM, Zoho Desk, Zoho Sales IQ, etc.). Work with all departments within Operations, Business Services and Marketing to provide coordination of all ongoing projects.

Duties and responsibilities

• Support Marketing, Sales, and Operations objectives across all Engine Division regions.
• Manage user accounts, security roles, field-level permissions, and core configurations.
• Develop training materials and lead onboarding for CRM and Suite applications.
• Design and maintain reports and dashboards to provide visibility into key business metrics.
• Troubleshoot system issues and provide direct, high-level assistance to Zoho users.
• Recommend and implement CRM enhancements to bridge the gap between technology and end-user needs.
• Effectively communicate system updates and requirements across all integrated technology platforms.