CRM Specialist
Description
For female candidates only.
Are you a visionary leader with a passion for driving excellence in the financial world? An international leading FX broker is seeking an experienced and strategic CRM department manager to lead our team in Dubai!
This is a key leadership role where you will guide a team of CRM specialists, own system performance, and drive the data strategy that influences customer retention and operational efficiency at a global scale. We are looking for a mentor and a strategist who can empower our team and build the future of our CRM operations.
Key leadership responsibilities:
- Team leadership: Lead, mentor, and develop a high-performing team of CRM specialists.
- CRM strategy: Execute department-wide strategies that drive engagement and long-term customer value.
- System ownership: Oversee CRM configuration, workflow design, and overall platform optimization.
- Data analytics: Lead behavioral analysis to provide actionable insights for senior management.
- Innovation: Continuously refine processes and drive automation to elevate customer satisfaction.
Requirements
- Minimum 3+ years of CRM experience, with at least 2 years in a leadership capacity.
- Proven background within the Forex or financial services industry.
- Strong analytical and strategic thinking with advanced Excel proficiency.
- Excellent communication skills in English verbal and written.
- A natural leader with exceptional organization and problem-solving abilities.
Join a global team where you can make a real impact and shape the future of client experience.
Benefits
- Competitive salary package that rewards your talent (negotiable based on experience and skills).
- Full support for your employment visa to ensure a smooth transition.
- Extensive medical insurance to keep you covered and carefree.
- Plus, a range of exciting internal company benefits to enjoy.