CRM Support Officer
Salary: $50 - $60 p.h. + superannuation | Initial 6 month
- Initial 6 month contract
- Hyrbid working in Brisbane CBD (interstate candidates will not be considered, unless relocating)
- ASAP start
- Previous Government experience highly desirable
The Opportunity
Join a Queensland Government environment in a hands-on CRM support role focused on the effective operation and ongoing improvement of Salesforce. Working alongside a Senior CRM Officer, you'll support users, coordinate requests, maintain documentation and help improve CRM processes, governance and service delivery.
About the Role
This role will see you provide day-to-day support and coordination across the organisation's CRM environment, with a strong focus on responsive stakeholder service.
- Act as the first point of contact for CRM enquiries and support requests.
- Triage, track and coordinate CRM requests through to resolution.
- Support users to maximise existing CRM functionality and identify business needs.
- Maintain request registers, procedures, governance records and operational documentation.
- Assist with CRM testing, releases, reporting and continuous process improvement.
- Support user adoption through guidance, communication and knowledge sharing.
About You
You'll be a customer-focused support professional who is comfortable working with business systems, managing competing requests and engaging with both technical and non-technical stakeholders.
- Experience supporting Salesforce, Dynamics 365 or another enterprise CRM/business system.
- Strong customer service and stakeholder engagement skills.
- Excellent organisation, coordination and attention to detail.
- Clear written and verbal communication skills.
- Experience with Microsoft 365 and an ability to quickly learn business technology solutions.
- Understanding of information management, governance and compliance; government experience is highly regarded.
The Benefits
This is a strong opportunity for someone looking to build further CRM and Salesforce experience within a government environment.
- Hands-on exposure to an enterprise Salesforce environment.
- Opportunity to contribute to CRM process and service improvements.
- Work across support, governance, reporting and stakeholder engagement.
- Hybrid working in Brisbane CBD
- Initial 6 month contract, with scope to extend
How to Apply
Please submit your current resume to apply. If you'd like a confidential discussion about the role, please contact Nina Magill on nina.magill@davidsonwp.com, quoting reference JN -092026-44387. To learn more about Davidson, visit davidsonwp.com.