CRM System Analyst

Role Purpose: As a CRM System Analyst, you will work on the technical system enhancements and support the group core CRM systems handling Moneyback HK and Watsons Asia loyalty members rewards, profile campaign management. This role will also be working on the group projects on marketing technologies and system integrations to enhance our customers O+O experience. This role focuses on: Work closely with the Team Leader / Development Manager and the Business Units to be responsible for day-to-day system analysis, design, development, testing and system implementation. Collect and understand user requirements and perform technical analyst and specification writing. Manage issues that affect the daily running of the CRM system. Coordinate with other teams on interdependencies (upstream systems) that relate to CRM Systems. Manage projects and collaborate within and cross the wider IT teams. Coordinate with Service Delivery Management team to ensure smooth transition from project to ongoing support.