Mercier Consultancy

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Croatian speaking Tech Support Representative in Bulgaria - Relocation Pack

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.

We are currently seeking a Croatian-Speaking Tech Support Representative to join a leading global technology account based in Sofia, Bulgaria. If you have a passion for technology, enjoy solving technical challenges, and thrive in a customer-focused environment, this is an excellent opportunity to develop your career with an internationally recognised company.

Responsibilities

  • Provide outstanding technical support to Croatian-speaking customers via phone, email, and chat.
  • Assist customers with product setup, troubleshooting, software and hardware issues, and account-related enquiries.
  • Diagnose and resolve technical problems efficiently while delivering an exceptional customer experience.
  • Escalate complex technical cases to specialised teams when required.
  • Accurately document customer interactions using CRM and ticketing systems.
  • Stay up to date with product knowledge, software updates, and internal procedures.
  • Meet individual and team performance targets while maintaining high customer satisfaction.

Requirements

  • Native or fluent Croatian language skills.
  • Good command of English (written and spoken).
  • Excellent communication and customer service skills.
  • Strong troubleshooting and analytical abilities.
  • Interest in technology and willingness to learn new systems and products.
  • Previous experience in technical support, IT, or customer service is an advantage but not required.
  • Comfortable working with multiple computer applications simultaneously.
  • EU citizenship or legal authorisation to work in the EU.

Benefits

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building initiatives!

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