Cross Dock Operations Manager

1st Shift – 8AM – 5PM – Flexibility Required

This is a full-time leadership position with a schedule based on operational and customer requirements. The role requires flexibility to support cross-dock operations across the United States and Mexico, including occasional evenings, weekends, and holidays as business needs dictate.

KEY RESPONSIBILITIES

• Customer Relations & Performance: Serve as the primary operational contact for customers, manage escalations, lead MBRs and QBRs, monitor network KPIs, and develop corrective action plans to maintain service-level expectations.
• 3PL & Vendor Management: Manage and hold third-party cross-dock providers accountable to established KPIs and SLAs, conduct operational and financial audits, resolve escalations, and drive strong vendor performance.
• Operational Strategy & Execution: Optimize throughput across internal and 3PL operations, ensure automotive freight moves within required production windows, manage US-Mexico cross-border flow, plan for capacity needs, and standardize SOPs across the network.
• Technology & Continuous Improvement: Oversee WMS and TMS processes, use data and analytics to drive operational decisions, and lead Lean and Six Sigma initiatives focused on efficiency, waste reduction, accuracy, and minimizing freight damage.
• Financial & Leadership Accountability: Own the cross-dock operations budget, drive cost-per-unit reductions and operational efficiency, provide leadership to regional management, and promote a culture of safety, accountability, service, results, and continuous improvement.

WORK ENVIRONMENT

• This position supports multiple cross-dock operations across the United States and Mexico.
• International travel of up to 40% may be required to visit, audit, and support internal and 3PL facilities.
• This is a hands-on leadership role requiring a willingness to work alongside dock and warehouse teams when operational support or backup is needed.
• The role may require working in warehouse and cross-dock environments, including exposure to varying temperatures, noise, moving equipment, and active dock operations.
• Schedule flexibility may be required based on customer requirements, operational needs, and service-level commitments.

EDUCATION

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related technical field required.

EXPERIENCE

• 4–6 years of progressive leadership experience in warehousing, logistics, cross-dock operations, or a related environment.
• Experience managing automotive logistics, including Just-in-Time (JIT) delivery and/or sequenced parts.
• Direct experience managing third-party logistics providers and multi-site operations.
• Proven experience managing US-Mexico cross-border logistics, customs requirements, and Mexican logistics providers.
• Advanced knowledge of WMS, TMS, and supply chain analytics platforms.
• Strong understanding of operational KPIs, SLAs, financial performance, and continuous improvement methodologies.
• Professional working proficiency in both English and Spanish is highly preferred.
• Strong analytical skills with the ability to translate complex logistics data into actionable strategies.

PERSONALITY TRAITS

• Customer-focused and service-driven.
• Strong leader who builds accountability and develops people.
• Collaborative and comfortable working across functions, cultures, and locations.
• Results-oriented with a strong sense of urgency.
• Strategic thinker who can also roll up their sleeves and work alongside the team.
• Strong problem solver who is comfortable handling escalations and making decisions in a fast-paced environment.
• Adaptable, organized, and able to manage competing priorities.
• Committed to safety, continuous improvement, and operational excellence.

PAY/BENEFITS/PERKS

• Hourly Rate/Annual Salary: Based on experience and qualifications.
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability.
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program.

All your information will be kept confidential according to EEO guidelines.