Crossdock Support

Position Summary
Reporting to the Operations Manager, the Crossdock Support desk will work to ensure our product is moving safely, efficiently and meeting our customer’s expectation. This person will work closely with our warehouse team, dispatchers, drivers, customers and all other internal/external staff to ensure that customer satisfaction is enhanced.
Location: Balzac, AB
Schedule : 4 on 3 Off – 3 on 4 Off (Rotational shift)
Shift time: 5:00 AM to 5 :00 PM

What you will do

Participates in a culture where Health & Safety is the #1 priority and complies with all regulatory and company safety requirements.
Follows procedures to ensure the accurate, efficient and safe operation of all equipment (i.e. forklifts, pallet jacks, dock doors etc).
Reports all building issues, failures, including dock and power equipment, lighting, floors, etc.
Support warehouse team and dispatch team with planning, scheduling, dispatching and customer service items
Ensure system accuracy to reflect expectations
Ensure customer satisfaction, response times and proper email etiquette.
Keep Operations and Terminal Management apprised of all problems encountered, driver issues, customer’s comments and/or related issues
Liaise with Interline Carriers, Operators and Super Operators to coordinate drivers and communicate our expectations
Be aware of Drivers Hours of Service and pending weather issues.
Maintain satisfactory levels of on time delivery by ensuring all targeted deliveries are made on schedule and advise in advance of any foreseen issues
Liaise with warehouse and other inner office departments on problems encountered, customer’s comments and related issues
Report and expedite OS&D process to avoid claims and claims cost
Complete and submit tasks and reports in a timely manner
In preparation for annual vacation insure back up is designated and aware of your daily duties. Notify your contacts of the same.
Assist with general office duties of the department. Answer the phones and emails, filing, photocopying
Become familiar with the company’s policies and procedures
Represent the company in a professional manner
Maintain a clean and orderly work place
Participate in ongoing training, cross training and assist in other positions required
Assist with unforeseen issues as requested
Other duties as assigned by management

What You’ll Bring

Open to flexible scheduling and changing shifts, hours and/or work environment.
1-2 years Warehouse or Dispatch experience
Transportation industry experience would be a strong asset
Forklift experience will be an asset
Ability to work independently and in a team environment, able to multi-task, set priorities and meet deadlines
Excellent verbal and written communication skills
Strong analytical skills with attention to detail and accuracy
Commitment to continuous improvement and excellent customer service