Cruise Ship Excursion Guide
Summary
Guides cruise ship guests on catamaran and ferry excursions, handling ticketing, safety, and vendor coordination in the US Virgin Islands.
The Cruise Ship Excursion Guide is ultimately responsible for guiding guests of Cruise Ship Excursions executed by RED Hospitality and Leisure. The scope of responsibility will include, but is not limited to, the effective delivery of guests from the various cruise lines to charter catamarans and ferry vessels, Facilitate the experience aboard the ferry, and execute guided tours.
OPERATIONAL DUTIES
- Review fareharbor and Run of Show for updated counts per tour prior dates
- Greet guests on the cruise ship pier
- Collect Tickets from crew members and ferry guides, reconciling numbers against fareharbor, communicating final counts to captains to verify totals are correct.
- Facilitate invoice sign off from Shorex Team members.
- Assist in facilitating catamaran tours by liaising with Catamaran captains and crew, stepping in to greet and guide guests in the event that Catamarans are delayed.
- Guide guests from pickup at cruise ship dock in STT to STJ Trunk Bay (or Other Tours) successfully ensuring guest satisfaction, safety, and adherence to the schedule.
- Utilize P-card to submit payments for National Park Entry and Vendors, ensuring that the proper number of Adults vs Childrens entries are recognized for accurate billing and maintaining financial targets.
- Reconcile STJ Vendors in daily vendor closeout sheet. Including but not limited to Taxi’s, National Park Concessioners, and third party tour guides.
SAFETY OPERATIONS & RESPONSIBILITIES
- Obtain and maintain active CPR, First Aid, and AED certifications
- Communicate any guest safety concerns or injuries to CSM
- Accompany any injured guest, should they be transferred to a medical facility