/

freehire launches on Product Hunt on 26 August. Follow the page and you'll hear the moment it opens.

Tasq Staffing Solutions, Inc.

CS - Operational Excellence Assistant Manager (BGC) | Onsite

Open 16d

Work Setup: Onsite (BGC Taguig)

Schedule: Shifting Schedules

Responsibilities:

Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence
Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture

Requirements:

Relevant years of experience: 5 years minimum BPO experience in customer service
Leadership experience: 4 years minimum handling a team for customer service accounts
Educational attainment: College graduate any course
Amenable to work in shifting schedules.
Amenable to work ONSITE BGC Taguig
Able to start ASAP.

Benefits:

HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities and exposure to multiple accounts
Weekends Off

What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?

See also

Remote Worldwide jobs

JavaScript jobs

TypeScript jobs

Senior-Level jobs