CSA-Dynamics 365 CE Consultant/Power Platform Architect (Location: ANZ/PH/SG/MY/TH/VN)

Job Summary:
We are seeking a skilled Dynamics 365 Customer Engagement (CE) Professional to design, implement, and optimize our CRM solutions. You will collaborate with cross-functional teams to customize and extend Dynamics 365 CE (Sales, Customer Service, Marketing, or Field Service) to align with business processes and drive digital transformation.

Key Responsibilities:
1. Implementation & Customization

• Configure and customize Dynamics 365 CE modules (e.g., entities, forms, views, workflows, business rules).
• Develop plugins, custom workflows, and Power Automate flows to automate processes.
• Integrate Dynamics 365 with other systems (e.g., Power Platform, Azure, SharePoint, ERP).

2. Technical Development

• Write and debug code using C#, JavaScript, and .NET for Dynamics 365 CE extensions.
• Design and maintain Dynamics 365 portals (Power Pages) when required.
• Implement REST/OData APIs for data exchange.

3. User Support & Training

• Provide end-user training and create technical documentation.
• Troubleshoot issues and optimize system performance.

4. Best Practices & Governance

• Ensure compliance with security, data governance, and licensing policies.
• Recommend improvements for scalability and usability.

5. Project Collaboration

• Work with stakeholders to gather requirements and deliver solutions on time.

Required Skills:
1. 10+ years of hands-on experience with Dynamics 365 CE(Sales, Customer Service, or Marketing).
2. Proficiency in Power Platform (Power Apps, Power Automate, Power BI).
3. Strong knowledge of Dataverse, model-driven apps, and security roles.
4. Development skills: C#, JavaScript, .NET, SQL.
5. Familiarity with Azure Services (Logic Apps, Functions) is a plus.
6. Excellent communication and problem-solving skills.

Preferred Certifications:

• Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate or Developer Associate.