CSC Centre Head / Operations Manager

Open 56d

Key Responsibilities

Team Leadership & Centre Operations

●Hire, onboard, and manage a team of 8–14 specialists across 4 pillars: CIO & Events, Digital & Content,

Operations & Finance, AI & IT

●Set daily, weekly, and monthly targets for each team member; conduct weekly 1:1s and monthly KPI

reviews

●Maintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq

●Own the Bhubaneswar office operations — vendor contracts, facilities, IT, compliance

●Manage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar

Cross-BU Delivery

●Ensure every GEC business unit receives its agreed service level from the CSC — CIO outreach, event

pipeline, lead generation, campaign execution, MIS reporting, account management

●Chair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact

●Serve as the primary escalation point for all Dubai HQ requests to the CSC team

AI & Process Governance

●Align with GEC Digital for the AI agent infrastructure (N8N + Claude API); work with the GEC Digital to

ensure all 12 agents are running, maintained, and continuously improved

●Own all CSC SOPs — create, document, and enforce standard operating procedures for every function

●Drive continuous improvement: identify manual processes that can be automated; champion the 10x

productivity mandate

Must-Have

●5–7 years of experience in BPO, contact centre operations, B2B marketing operations, or digital agency management

● Proven experience managing a team of 8+ people in a multi-function environment

● Experience working with international clients or remote reporting to senior leadership

● Strong command of CRM systems — Zoho CRM preferred; Salesforce acceptable

● Excellent written and spoken English — will communicate daily with Dubai HQ leadership

● Demonstrated experience with project management and SOP development

● Comfortable with technology: understands email marketing, LinkedIn outreach, VoIP telephony, basic AI/automation concepts

Strongly Preferred

● Experience in a media, events, or B2B demand generation company

● Exposure to AI automation tools or willingness to learn rapidly

● Prior experience setting up or scaling a new team or office from scratch

● MBA or equivalent post-graduate qualification

See also