Team Leadership & Centre Operations
●Hire, onboard, and manage a team of 8–14 specialists across 4 pillars: CIO & Events, Digital & Content,
Operations & Finance, AI & IT
●Set daily, weekly, and monthly targets for each team member; conduct weekly 1:1s and monthly KPI
●Maintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq
●Own the Bhubaneswar office operations — vendor contracts, facilities, IT, compliance
●Manage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar
●Ensure every GEC business unit receives its agreed service level from the CSC — CIO outreach, event
pipeline, lead generation, campaign execution, MIS reporting, account management
●Chair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact
●Serve as the primary escalation point for all Dubai HQ requests to the CSC team
●Align with GEC Digital for the AI agent infrastructure (N8N + Claude API); work with the GEC Digital to
ensure all 12 agents are running, maintained, and continuously improved
●Own all CSC SOPs — create, document, and enforce standard operating procedures for every function
●Drive continuous improvement: identify manual processes that can be automated; champion the 10x
Requirements
Must-Have
●5–7 years of experience in BPO, contact centre operations, B2B marketing
operations, or digital agency management
● Proven
experience managing a team of 8+ people in a multi-function environment
● Experience
working with international clients or remote reporting to senior leadership
● Strong
command of CRM systems — Zoho CRM preferred; Salesforce acceptable
● Excellent
written and spoken English — will communicate daily with Dubai HQ leadership
● Demonstrated
experience with project management and SOP development
● Comfortable
with technology: understands email marketing, LinkedIn outreach, VoIP
telephony, basic AI/automation concepts
Strongly
Preferred
● Experience
in a media, events, or B2B demand generation company
● Exposure
to AI automation tools or willingness to learn rapidly
● Prior
experience setting up or scaling a new team or office from scratch
● MBA or
equivalent post-graduate qualification