CSC (Customer Service Center) LPN

The CSC LPN plays a vital role in ensuring a smooth and timely transition of care for patients referred to Nascentia home health services. This is a highly task-oriented and detail-focused position that supports our hospital-facing Home Care Coordinators (HCCs) and RN Team Leads with speed, precision, and the ability to prioritize effectively in a fast-paced environment.

Performance Responsibilities and Standards:

1. Continuity of Care for Referred Clients
   1. Accurately receive, handle, and input clinical documents and data from multiple EMR and data repository systems, including EPIC, HealtheConnections, and Soarian
   2. Update referral information in Home Care Home Base, as appropriate
2. Promote Quality Assurance as it Pertains to Home Healthcare Services
   1. Adhere to HIPAA and quality standards.
   2. Receive and write orders under the direct supervision of the RN Team Leaders
   3. Proactively identify and communicate problems or concerns related to document review and handling to the RN Team Leaders
3. Professional Conduct and Development
   1. Attend all required meetings and conferences to stay informed and aligned with organizational goals
   2. Actively engage in team discussions, suggesting improvements and enhancements to the referral workflow to promote efficiency and accuracy
   3. Perform all other duties as requested or assigned
4. Other expectations:
   1. Provide excellent customer service to internal and external partners
   2. Maintain excellent communication with team members, coordinators, and other departments to ensure seamless patient transitions.

Requirements:

• Current New York State professional nurse license
• Minimum of two years’ experience as a clinician
• Excellent organizational skills with the ability to work independently
• Excellent communication and prioritization skills
• Compliance with agency policies and procedures
• Demonstrated proficiency with multiple EMR systems and health data repositories.

Physical Requirements:

• Ability to sit or stand at a desk 90% of the day
• Visual/hearing ability sufficient to comprehend written or verbal communication
• Ability to express self verbally and in writing
• Must be able to engage in real-time phone communication with clients, caregivers, and providers as a core job function.
• Frequently uses a laptop computer to enter orders and obtain product information
• Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids

Compensation & Benefits:

Competitive Salary [This position is an H07 non-exempt position with a min-max rate of: $21.36- $26.70/hour] with:

• 401K with generous Employer match
• Retention bonuses
• Internal mentoring program
• On-Site Gym (free for all employees)
• Medical, Dental, Vision plans
• Tuition Reimbursement for BSN after 6 months of employment
• Exceptional work/life balance - no rotating shifts
• Partially funded HSA
• Employee Recognition Platform
• Paid Time Off, Holidays, and Extended Sick Leave
• Short/Long term Disability
• Employee Assistance Program (EAP)
• Much More!!

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About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen