CSO Shift Manager\Supervisor

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

CSO- Shift Manager

General Position Summary:

Oversees the operation of the Casino’s Cage Slot Operations during assigned shift while complying with all applicable company and gaming regulatory requirements.

Essential Functions/Major Responsibilities:

• Operates Cage Slot Operations according to department policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standard and Title 31
• Oversees custody and balances of cage inventory, including currency, coins, checks, gaming chips, forms and records normally associated with the operation of the cage
• Completes all reports required to maintain a smooth operation
• Resolves employee and guest disputes not resolved at a lower level including resolution reports
• Directly supervises and interfaces with Supervisor and Rubber band to ensure optimal operations and adequate controls in accordance with Gaming Ordinance, State Compact, and MICS while on shift
• Responsible for investigating, variance review and responding to NOE’s in a timely manner
• Approves guests’ checks according the casino policies
• Oversees the distribution of PME payroll checks
• Oversees the revenue deposit
• Oversees issuance of bank rolls to personnel
• Oversees all Keno, Department, and blind drops
• Oversees revenue drop verification
• Responsible for all aspects of performance management to include training, employee evaluations, coaching and corrective action
• Safeguards company assets located within Cage Slot Operations
• Utilizes resources to maximize the efficiency of the operation
• Uphold 72 hours response timeline to employees and guests
• Ability to coach and develop all report
• Works to ensure processes and procedures are effective and reasonable
• Recommends ways to improve processes and procedures to better fit the department needs
• Works closely with other department leaders to improve cross departmental communication
• Promotes positive internal and external guests relations
• Train, coach and monitor team to ensure smooth adoption of new programs
• Completes evaluations and disciplinary action in line with PME policy

Secondary Functions:

• Monitors, implements, and trains staff as required
• Promotes positive guest and employee relations
• Oversees and maintains a safe and clean environment for guests and employees
• Other duties as assigned

Specific Job Skills:

• Thorough understanding of MICS, State Compact, department Internal Controls/Policies & Procedures, and Port Madison Enterprises Employee Handbook
• Exemplary leadership skill with the ability to work with and motivate employees
• Ability to communicate in a highly effective manner both in writing and verbally
• Able to diagnose complex problems and reach sustainable solution
• Possesses the ability to multi-task and time management
• Good problem-solving skills, including handling stressful situations and guest disputes
• Ability to work with and motivate employees
• Proven ability to meet deadlines and maintain flexibility
• Cash handling (vault volume) and/or casino gaming operation experience preferred
• Excellent math skills
• General Supervision/Managerial skills
• Proficient in MS Office and able to work multiple platform of POS