CSR - Customer Service Rep

Description

• Transform incoming customer inquiries into scheduled service appointments.
• Initiate outbound calls to secure service and maintenance appointments.
• Utilize call scripts effectively, ensuring clarity, persuasiveness, and a genuine tone.
• Address customer requests promptly, solve problems efficiently, and enhance brand loyalty.
• Maintain professionalism and build strong customer relationships to foster repeat business.
• Engage in ongoing training to improve call conversion rates and outbound calling techniques.
• Follow the company's guidelines for swiftly and positively resolving customer complaints.
• Keep the customer database updated with accurate and comprehensive information.
• coordinating with on call dispatch team members as necessary.

Requirements

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.