(CSR) Customer Service Representative - AU/NZ Account

Job Description:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve customer issues efficiently while ensuring high levels of customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Follow up on customer interactions when necessary
• Escalate complex issues to the appropriate team or supervisor

Qualifications:

• 3+ years of BPO experience (preferably supporting AU/NZ accounts)
• Good communication skills with neutral accent or AU/NZ friendly accent
• Tech-savvy and comfortable navigating CRM or support tools
• Ability to work flexible hours based on AU/NZ business hours