CSR II Loan Servicing/Customer Support

Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties:

I. Responsible for the processing of inquiries received to the electronic servicing inbox.

II. Processes loan documentation and information edits on existing loans.

III. Performs a variety of clerical duties including filing, imaging or mailing of documents.

IV. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors (including responding to inquiries to the payments inbox).