CSR (Inside Sales)

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Key duties and responsibilities include, but are not limited to, the following:

• Execute outbound and inbound sales activity (calls, emails, website/counter/event leads) to identify and engage potential customers, qualify opportunities, and consistently achieve sales performance targets—while developing strong competency in power transmission and bearing products and B&D’s value-added services.
• Own and grow a defined portfolio of direct customer accounts with annual sales performance expectations; build relationships to retain and re-engage customers, expand existing business, and acquire new customers through leads, referrals, and proactive outreach.
• Develop and close opportunities by preparing quotes, negotiating within guidelines, and executing timely follow-up to win business.
• Provide best-in-class customer support by coordinating order/transactional needs and resolving routine issues (pricing, availability, shipping, billing, service).
• Participate in required training, seminars, and product/technical learning to strengthen knowledge of power transmission, bearings, and B&D’s value-added services, and to continuously improve sales effectiveness.
• Customer-first communicator with strong verbal and written communication skills; comfortable building rapport by phone and email.
• Highly organized with disciplined follow-up habits; able to manage multiple priorities, keep commitments, and move opportunities forward.
• Energetic and enthusiastic; brings a positive, can-do approach and thrives in a fast-paced, customer-facing environment.
• Sales-minded and persuasive; confident handling objections, negotiating within guidelines, and asking for the close.
• Team-oriented and coachable; collaborates well with internal partners and uses CRM/tools to stay accountable and informed

Education

• High school diploma or GED required.
• Associate degree or bachelor’s degree in business, Marketing, Industrial Distribution, Engineering Technology, or a related field preferred.

Experience

• 1–3 years of experience in inside sales, customer service, account management, or business development.
• Experience in industrial distribution, manufacturing, maintenance, or technical products is preferred but not required.
• Proven experience meeting performance goals, sales quotas, or customer service metrics is a plus.