CSR/ Member Service Representative

• Receive and respond to all telephone or written correspondence inquiries from members within established timeframes and policies

• Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate

• Document in the computer system all members’ issues and resolution

• Utilize current reference materials to assist and resolve any member inquiries

• May coordinate member transportation

• High School diploma or GED

• At least 2 years of healthcare call center experience