CUA Case Management Supervisor

CUA Case Management Supervisor

Concilio de Organizaciones Hispanas | CUA3

Are you a passionate leader who believes in strengthening families and protecting children? Do you thrive in a fast-paced, purpose-driven environment where your leadership truly makes a difference?

Join Concilio’s CUA3 team and help lead impactful, community-centered child welfare work while supporting and developing a team of dedicated case managers.

What You’ll Do

As a CUA Case Management Supervisor, you’ll lead a team of case managers and play a critical role in ensuring children, youth, and families receive high-quality, compliant, and compassionate services.

You will:

• Lead, coach, and support a team of case managers and support staff (minimum of 5)
• Assign and review cases to ensure quality, timeliness, and compliance with all DHS, city, state, and federal standards
• Provide guidance on complex cases involving foster care, adoption, guardianship, protective services, and more
• Support staff development through training, mentorship, and performance feedback
• Review service plans, case progress, and recommendations for closures or transfers
• Collaborate with internal leadership and external partners including courts, agencies, and community organizations
• Identify opportunities to improve workflows, policies, and service delivery
• Ensure all services are trauma-informed, culturally responsive, and family-centered

You’ll serve as a key liaison between frontline staff and leadership while helping shape the quality of services delivered across the unit.