CUA Case Manager

This is human services case management work at the full performance level. An employee in this position performs a variety of counseling, referral, placement and/or adoptive functions related to services for children and youth. Work includes performing case management activities, assessing client and family needs, developing an appropriate service and/or treatment plan, developing group activities, providing on-going counseling and referral services and/or determining appropriate placement actions. This work requires the employee to perform social service functions of an advanced nature involving independent judgment and a significant understanding and application of professional principles and CUA standards.

Contact with individuals, their families, representatives of various private and public welfare agencies, representatives of professional and community groups, and the general public is of major significance to the work. Work is performed under the general supervision of a technical superior.

Duties and Responsibilities:

• Performs a variety of counseling, referral, placement and/or adoptive services for assigned cases within the CUA.
• Maintains a caseload of ten (10) families at one time, or such other number as they may be assigned by the CUA Case Management Supervisor or CUA Case Management Director:
  • Conducts interviews with individuals requiring agency services including requests for temporary shelter, placement of children or unusual and difficult social service cases.
  • Makes home visits to families of emotionally disturbed and/or problem children;
  • Elicits data to ascertain nature and extent of complaint, severity of problems, potential danger to individual, and/or facts and circumstances relevant to requests
  • Reviews case record for client's and family's profile, socio-economic history, previous treatment and service experiences, and/or special problems and family history, financial and social problems, individual perspectives and perceptions, attitudes and behavior and other factors
  • Observes interactions of client, family members and peers; makes decisions related to eligibility for CUA services
  • Obtains and evaluates social information concerning families with unusual or chronic social service problems
  • Contacts professionals and members of community to discuss history of case and service needs.
• Develops service plan to provide a variety of social services referrals and to define goals and objectives; determines need for social, behavioral, medical and/or psychological services; provides individual or family counseling as needed; makes referrals to a variety of support agencies; monitors individual and family progress, cooperation, and acceptance of services.
• Plans for the appropriate placement of individuals in a kinship or family foster home, care program, facility or institution; interviews prospective applicants, clients and providers; orients participants in program's goals and objectives, roles and responsibilities of various parties, and legal ramifications; arranges for any medical or psychiatric treatment prior to placement.
• Monitors and evaluates activities of agencies contracted to provide a variety of social services; visits and inspects direct placement to evaluate progress, and/or problems of client; prepares and discusses written evaluations of agency; finds alternative placement for client when warranted; recommends services provided to client by agency be terminated.
• Initiates court action when appropriate and prepares necessary work.
• Attends periodic staff and personal conferences; confers with superior on difficult problems; prepares reports and correspondence; keeps records of all assigned cases.
• Obtains a minimum of twenty (20) hours of training per fiscal year.
• Performs related work as required.

TRAINING & SUPERVISORY and ADMINISTRATIVE REQUIREMENTS:

• Participate in weekly or bi-weekly supervision sessions and team meetings on site at Concilio
• Participate in appropriate training as identified and/or recommended
• Maintain high quality client documentation and client files
• Submission of monthly narrative and statistical reports based on services rendered as required by funder and agency