Thrift Store Assistant Manager - Retail

Department: Operations/Retail

Reports To: Thrift Store Manager

FLSA Status: Exempt

Pay-Scale: Full Time; Hourly

Summary

Responsible for supporting Store Manager by carrying out retail operations in the store, including, but not limited to, hiring and developing a qualified team, continual training and coaching for all staff, register operations, customer service, store appearance and displays, and employee interactions, as outlined in the essential functions of the job and in compliance with company policies, procedures and mission statement.

Essential Functions

1. Lead and equip team in the retail operations of the store, including the handling of cash and credit card payments and refunds, in order to ensure the accuracy and security of all transactions.

2. Responsible for assisting in making weekly bank deposits and ensuring accuracy and security of store funds.

3. Maintain customer service standards in order to ensure compliance with NLB Thrift Stores' Mission Statement and to provide a pleasant shopping experience for each customer.

4. Communicate effectively and oversee the success of the Volunteer program.

5. Responsible for administrative tasks, such as new hire paperwork for employees.

6. Responsible for the training of new employees in order to ensure the employees have all essential training needed to be successful in their position.

7. Lead and train store staff in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.

8. Manage the continual set up and change of store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.

9. Work with and effectively communicate with the Processing Manager, processing employees and donors on a daily basis in order to keep a positive flow of information and foster unity among all involved.

Knowledge, Skills and Abilities

1. Must be a people person with a pleasant and willing attitude.

2. Must be able to work on Saturdays and evenings as required.

3. Must have a commitment to NLB Thrift Stores' Mission.

4. Experience in retail operations required. Management experience a plus.

5. Excellent communication skills (both oral and written) with an excellent command of the English language.

6. Ability to read (in English), comprehend, analyze and interpret correspondence and memos.

7. Ability to read and interpret documents such as policy/procedure manuals.

8. Excellent math and money handling skills.

9. Ability to read and define problems, collect data, establish facts and draw valid conclusions.

10. Ability to interpret a