Customer Account Manager

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary:

This position will be responsible for managing customer relationships and coordinating end-to-end order processing, from quotation preparation to invoicing. Act as the key liaison between customers and internal departments, including Sales, Engineering, Logistics, and Order Management, to ensure accurate communication, timely order fulfilment, and high customer satisfaction. Supports commercial activities and contributes to efficient business operations through structured coordination and effective customer service.

Key Responsibilities:

• Manage and develop existing customer relationships, considering technical and commercial requirements in coordination with the responsible sales representative or independent for small customers, to enhance customer satisfaction and strengthen long-term business relationships.
• Serve as the primary point of contact for customers, managing interactions throughout the entire sales and order lifecycle, from initial enquiries and quotation preparation to order processing, delivery, invoicing, and final payment.
• Prepare quotations, sales orders, and commercial proposals, and if required provide administrative and commercial support to the Area Sales Manager and field sales team.
• Coordinate customer orders and projects in collaboration with Engineering, Logistics, Order Fulfillment, and other relevant departments to ensure timely and accurate execution.
• Communicate order status, delivery schedules, and relevant updates to customers, ensuring that expectations are managed effectively and information is accurate and up to date.
• Coordinate customer projects and support customer acceptance activities, ensuring all relevant requirements and documentation are completed.
• Maintain accurate, complete, and up-to-date customer records, order information, and commercial documentation.
• Monitor order progress, follow up on outstanding actions, and support the resolution of customer queries and operational issues.