Customer Admin Support
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This is a remote position.
Role Overview
We are seeking a detail-oriented and highly organized Customer Admin Support to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.
Key Responsibilities
Administrative & Customer Support
- Triage incoming phone calls, customer enquiries, and emails.
- Handle order-taking, sales support, and general customer service interactions.
- Maintain database accuracy and hygiene.
- Record and track consumer feedback received via phone, email, and web submissions.
- Manage customer complaint resolution and coordinate product reimbursements.
- Attend regular team and stakeholder meetings as required.
Order Management & Logistics
- Perform order keying, validation, and discrepancy highlighting.
- Issue short supply notifications and follow up on reorder availability.
- Process order invoicing through relevant portals and maintain dispatch records.
- Book delivery timeslots with transport providers.
- Provide backup support for key logistics functions.
Accounts & Reporting
- Perform accounts receivable–related tasks.
- Monitor retailer sales trends and demand using available data sources.
- Prepare weekly customer reports and forecasts.
- Assist with month-end report downloads and data preparation.
Digital Content & Market Support
- Upload and manage recipe content from Instagram to the company website.
- Review customer websites to ensure images and data accuracy.
- Conduct market research to support business initiatives.
Requirements
- Intermediate proficiency in Microsoft Office.
- Strong verbal and written communication skills.
- Detail-oriented with a high level of accuracy and adherence to procedures.
- Demonstrates integrity, professionalism, and reliability.
- Proactive and results-driven; takes initiative to complete tasks.
- Effectively manages multiple priorities and deadlines in fast-paced environments.
- Builds and maintains positive, collaborative working relationships.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php 30,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines' public holidays
4. Probation: 6 months and after Probation
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines' public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual salary review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 6:30 AM to 3:30 PM Philippine time, Monday to Friday