Customer Advisor (Dutch)
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Advisor for their office in Athens, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Handle transactions and payment-related inquiries, including refunds, manual charges, and payment tracking
Onboard new B2B customers and support them throughout the initial setup process
Maintain and update merchant information accurately within internal databases.
REQUIREMENTS:
Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum C1+ level)
Proficiency in MS Office and strong overall PC handling skills
Strong analytical mindset with the ability to manage complex financial inquiries
Excellent written and verbal communication skills
Fast learner with strong numerical and data-handling abilities
Problem-solving oriented with a proactive approach
Team player who is comfortable multitasking and working toward targets
Confident working across multiple systems and software tools.
BENEFITS:
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives.