Customer Advisor

About the role

At Randstad, we are looking to select a Customer Advisor to join Mapfre España, at its offices in Barakaldo (Avda Libertad, 51-53), through a part-time afternoon temporary contract, to complement a reduction in working hours.

What you'll do

What will you do?

The main duties of the position will be:

• Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation) through direct contact with office customers and the use of loyalty tools (Te Cuidamos).
• Provide administrative support to the Office Manager and Sales Technicians to increase office efficiency.
• Carry out telephone sales actions with the aim of reactivating former customers or cancellations.
• Attend to potential customers who visit the Office requesting information to identify possible insurance needs.
• Handle incidents affecting portfolio customers' insurance policies, improve customer loyalty levels, and generate new opportunities.
• Commercial management derived from the SGC (Commercial Management System).
• Comply with the institutional and organizational principles of the MAPFRE group.

What we're looking for

What knowledge and experience will be considered?

Education and knowledge

University degree, Bachelor's degree or similar.

Previous experience in customer service functions and/or sales by objectives will be required, and experience in insurance companies will be highly valued.

If you are a proactive person, customer-oriented, with initiative and commitment, and you enjoy working towards goals, this is your opportunity!

Nice to have

Technical knowledge of insurance products (auto, home, life, etc.) will be valued, as well as subscription standards.

Knowledge of management, quotation, and issuance applications, as well as the SGC (Commercial Management System) and SGO (Operational Management System) will be valued.

Knowledge of the Mapfre commercial network will be valued.

What you'll get

Compensation package commensurate with the candidate's worth.

Social benefits.

Continuing education.

How you'll work

Temporary employment contract with part-time hours, working Monday to Thursday from 4:00 PM to 7:00 PM, and only two Fridays per month with the same schedule, from 4:00 PM to 7:00 PM.