Customer Advocate / Technical Support Agent

Plata: neto 85.000 RSD (mesečno)

Here at Proctorio, we have one goal: to expand quality education by providing high-integrity learning environments to learners across the globe.

We believe that everyone deserves the opportunity to pursue a high-quality education, which is why we developed a privacy-centric, accessible, and scalable remote proctoring solution that allows test takers to take exams from home.

For the Belgrade office, we are looking to fill the following position: CUSTOMER ADVOCATE / TECHNICAL SUPPORT AGENT.

JOB SUMMARY:

• Providing technical and non-technical support to customers via live chat, phone calls, and emails;
• Serve customers by providing product and service information;
• Reviewing exams;
• Investigating, collecting information, and escalating complex issues in accordance with the reporting line;
• Creating different reports internally;
• Monitoring live chat sessions;
• Performing all other duties, in accordance with the law, directed by the supervisor or Manager.

REQUIREMENTS:

• Minimum high school diploma;
• No previous experience needed;
• MS Office - advanced level;
• English language - advanced level C1/C2 (written and spoken);
• Strong communication skills;
• Ability to work in shifts including afternoons, night shifts, holidays, and weekends;
• Ability to multitask;
• A patient, polite person;
• Attention to details.

WHAT WE OFFER:

• Competitive salary;
• Private health insurance;
• Private pension;
• Working in a fun and dynamic team;
• The ability to work in a creative space with a tight-knit team;
• Feel your contributions and ideas improve the company;
• Learn new technical skills as daily tasks evolve.