Customer AI Product Owner

Company Overview

Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall ofthese services. With our thought leadership and culture of innovation, we apply industryexpertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core valuescompriseof Stewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity.

Data & AI Team Overview

OurData & AIteam within AccentureSongfocuses onhelping clients drive performance optimisationthrough deep customer insights andimplementation of the latest Data & AI capabilities across the Marketing and Service value chain.The team collaborates with clients to accelerate theexperimentationlifecycle,deepenunderstanding of key customer value drivers,improvebusinessoutcomes, and drive innovationacross industries.

By joining AccentureSong’s Data & AIteam, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on thecustomer of the future.

Overview of the Practice

AccentureSongenables leaders to act quickly and confidently as they look to the future. Through deep industry understanding,analysesand insights, we give ourclientsthe opportunity to grow in a new world powered by Data and AI. We are known for our ability to execute quickly, and we help our clientsidentifythe right path to competitiveness by innovating in business and technology. The service unit consists of a wide range of business functions and industry groups, and inthe Data & AIteamwe work from Strategy to Implementation where Data and AI are the focal points.

As aCustomerAI Product Owner, you will:

• Establish the strategic direction forAI-driven customer solutions aligned withclientobjectivesand evolving market trends.

• Translate business needs into AI product requirements and prioritise featuresand shape the roadmapto ensuretimelyand quality delivery.

• Coordinate cross-functional teams and act ascentral pointbetweenbusiness units, technology teams, and external partnerstoensure seamless execution.

• Document and communicate product vision, progress, and outcomes to senior leadership and clients.

• Integrate ethical AI principles and compliance standards into product design and deployment.

• Monitor performance and drive Continuous Improvement with KPI performance tracking, data-driveninsightsandfeatures iterations onevolving customer needs

• Drive consulting excellence and strategic programme leadership, own client relationships, serve as a strategic partner, ensuring client needs are met

In our team you will learn to:

• Champion Customer-Centric Innovation by ensuring AI products deliver tangible improvements in customer experience and satisfaction.

• Serve as a point of truth for productdecisions, balancing client priorities, technicalfeasibilityand business value.

• Bridge the gap between business and technical design, developing strong communications skills and competency across a range of functional and technical topics.

• Apply industry experience across a range of AI use cases and bring constant AI learning to our clients most exciting opportunities.

• Leverage Song Data & AI capabilities for AI product implementation and adoption.

• Support internalobjectivesthrough development ofmethodology, best practices and mentoring in AI product domain and act as product expert in proposals to drive growth in AI offerings.

Desirable skills, qualifications, and experience:

• B.Sc./B.Eng./M.Sc./M.Eng./PhD degree(s) inBusiness,Marketing, Commerce, Data Science,or related field.

• Proven experience as aProductOwner, defining the product strategy, roadmap and leading a cross-expertise team to deliver AI products or data products.

• Experience withML, AI, Generative AI, or data-drivenproducts and strong understanding ofdifferent AI systems, cloud integration and microservices architecture.

• Expertiseinaligning cross-functionalteams and managing products,leveragingData & AI capabilities, exceptional stakeholdermanagementand communication skills.

• Shownexpertisein articulating technical concepts and analysis to non-technical business leadersand driving adoption of AIsolutions.

• Advancedproficiencyinproduct management methodologies(e.g., Agile, Scrum, Kanban)and tools (e.g., Jira, Asana).

• Strong knowledge of cloud AI platforms (e.g., AWS SageMakerand Bedrock, Azure AI, Google Vertex AI, Databricks, Snowflake, Salesforce Einstein…).

• Shown experiencewith customer experience platforms, marketing,CRMor CDPsystems.

Set yourself apart:

• Practical exposure to deploying AI products– specifically Generative AI or Agentic AI approaches, understanding of CI/CD,monitoringand lifecycle management.

• Knowledge of recommendation engines, predictive analytics, virtual assistants, sentimentanalysisor other Customer-related AI products.

• Experience of driving value,organisationalchangeand adoption of AI across client organisations.

• Proven history of working on customer-centric projects in a top tier consulting firm or internal marketing strategy team.

• Track recordof shaping winning proposals and influencing C-suite decisions.

What Accenture Offers:

• Greatprofessionaldevelopment opportunities to build your professional career based on your own aspirations, having support from your own mentor.

• Varied workas you will be working on projects across various industries such astelco, banking,insurance,the public sector, and more.

• Extensive education programs and development opportunities to develop your business acumen, technical and professional skills.

• Volunteering opportunities locally and around the world.

• A diverse, inclusive, and socially active workforce

• Progressiveemployee benefits to reflect our inclusive and respectful culture.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statementfor Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on+61 2 9005 5000.

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