Sep 21, 2026 12 hr. ago

Customer and Market Insights Manager

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Sep 21, 2026 12 hr. ago

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Home Credit Customer and Market Insights Manager

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About the job The Customer & Market Insights Manager plays a critical role in shaping business decisions through deep consumer, customer, and market understanding. This is a hands-on individual contributor role that requires strong research expertise, exceptional analytical capability, and the ability to connect insights to business outcomes. You will independently lead complex research initiatives, uncover growth opportunities and market risks, and influence stakeholders across functions through clear, actionable recommendations. What You’ll Do: <ul><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Lead end-to-end quantitative and qualitative research projects, from problem definition and study design through analysis, insight generation, and stakeholder presentation</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Independently execute research initiatives and translate complex consumer, customer, and market data into actionable business recommendations</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Conduct deep-dive analyses across multiple intelligence sources, including market research, customer analytics, Marketing Mix Modeling (MMM), social listening, and competitive intelligence, to identify growth opportunities and business risks</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Synthesize findings from diverse data sources to uncover customer needs, market trends, and revenue drivers</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Serve as a trusted strategic partner to cross-functional stakeholders, influencing decisions through data-driven insights and compelling storytelling</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Drive alignment across teams by effectively communicating research findings, recommendations, and business implications</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Take end-to-end ownership and accountability for research rigor, analytical accuracy, insight quality, and project delivery.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Continuously identify opportunities to enhance research methodologies, insight generation processes, and decision-making frameworks.</li></ul> What You Need To Have: <ul><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">At least 7 years of hands-on experience in customer insights, consumer insights, market research, business intelligence, management consulting, or related analytical fields.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Proven track record of personally leading and executing complex quantitative and qualitative research studies from design through delivery.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Strong analytical and critical thinking skills, with demonstrated ability to generate high-impact business insights from large and complex datasets.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Experience working with advanced insight sources and tools, including social listening platforms, Marketing Mix Modeling (MMM), customer analytics, or similar methodologies</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Excellent stakeholder management and communication skills, with the ability to influence decisions in cross-functional and matrixed environments without direct authority</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Strong business acumen and ability to connect research findings to commercial outcomes and strategic priorities.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Highly self-driven, detail-oriented, and comfortable managing multiple priorities independently.</li><li style="margin-bottom:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Demonstrated ownership mentality with a strong focus on quality, accuracy, and execution excellence.</li></ul> Job Perks You'll Enjoy: <ul><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Hybrid work set-up</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Permanent dayshift schedule</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Up to 20% variable performance-based bonus</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">HMO on Day 1 / HMO with dependents</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Access to mental health coverage and wellness partners</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Wellness Leave and Birthday Leave benefits</li><li style="margin:0px;font-style:normal;font-size:13px;line-height:normal;font-family:'Helvetica Neue';">Internal Career Mobility </li></ul>Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important. At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job. Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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