Customer Assistance - Relationship Manager I

JPMorgan Chase is a leading financial services firm with a history spanning over 200 years. Join our team to build your career in a culture that values innovation, creativity and excellence.

Serve as the primary contact for customers and approved third parties during the loss mitigation process; including but not limited to investors and attorneys, trustees and courts.

• Respond to customer inquiries regarding mortgage loss mitigation options.
• Responsible for explaining Chase and investor-specific documentation requirements to the customer.
• Manages customer requests concerning the loss mitigation process by acting as liaison with all necessary parties (e.g., Subject Matter Experts).
• Prepares customer’s file for Underwriting: Reviews and perfects all documents provided by customer ensuring file is complete and accurate.
• Communicates decisions from Underwriting/QA, including retention and liquidation options, and discuss next steps.
• Monitors customer adherence and completion on trial payment plans.
• Communicates and keeps customer apprised throughout the process by maintaining close communication with internal partners including but not limited to Underwriting, Bankruptcy, Loss Mitigation, Foreclosure, and Service Member Civil Relief Act (SCRA).
• Ensure that Final Modification documents are sent and returned timely and follow up on fulfillment and system maintenance processes to completion.
• Required to abide by all applicable regulatory and department practices and procedures
• Build and maintain positive client relationships.

Advanced Qualifications:
• Communication skills
• Problem solving skills
• Analytical skills
• Computer skills
• Research skills
• Customer focus
• Detail oriented
• Organization/Time Management
• Minimum 3-5 years mortgage