Customer Assurance Analyst

Primary role purpose: Reporting to the Head of Customer Performance Analysis and Improvement (CPAI) the Analyst will support business analysts and play a significant role in improving CSAT and making our client a low effort business to work with. Acting as the customers representative to flag and drive operational areas for improvement by identifying and removing operational bottlenecks. This will be achieved through identifying process, application or system improvements from CSAT survey feedb…