CUSTOMER BEHAVIOUR ANALYST

Thank you for your interest in this opportunity! Your application will only be considered complete after finishing a digital assessment. At the end of your application, and if you meet the required criteria for the role, you will receive a link via your registered email to access it. This step is mandatory, as our recruitment process is based on competency assessment.

We are a company of everyone and for everyone. At MC, we put people at the center: customers, employees, and the community. We create value together, innovate at every step, and lead with closeness, recognizing each person’s unique qualities. Different stories and ideas unite us under the same purpose: to grow and become the best version of ourselves. Because everything we are, we achieve together.
So, join us!

We are looking for a Customer Behavior Analyst to join our Customer Intelligence (CI)/CRM team, and we believe we will be #betterwithyou!

We count on you to…

• Map MC's legacy systems and isolated systems/DBs that contain H&W customer information;
• Identify requirements to enhance data analysis of the customer database through the evolution of systems;
• Identify and define new metrics that boost business and respective processes, ensuring their development in analytical systems (e.g. customer score);
• Developing data analyses for presentation to the various areas that generate important insights throughout the customer lifecycle;
• Building and monitoring the evolution of dashboards and reports with relevant and actionable information to help the various business areas have a clear view of customer behavior and identify opportunities;
• Ensuring the processing of customer data based on GDPR standards, guaranteeing alignment with areas such as DPO and Legal;
• Liaising with various stakeholders in the organization who can leverage the area with their expertise.

So, bring with you…

• Academic background in Engineering, Mathematics and/or Information Systems;
• Experience in similar roles;
• Proficiency in SQL;
• Strong knowledge of data modeling and storage (Data Warehouse, Data Lake, etc.);
• Knowledge of Hadoop and MicroStrategy;
• Knowledge of data analysis methodologies and tools (data cleansing, transformation, and visualization);
• Ability to translate management objectives into business/operational needs, turning them into requirements for solution evolution;
• Ability to understand and discuss the technical impacts of business processes, as well as their alignment with GDPR regulations;
• High ability to engage with multiple functional areas (Business, IT, DPO, Legal);
• Strong data and metrics analysis and interpretation skills;
• Process-oriented mindset and critical thinking;
• Rigor and attention to detail;
• Proactivity and strong organizational skills.

What we have for you…

• Meal Allowance in Dá Card;
• Telecommunications Plan with voice, data, and equipment for permanent employees;
• Flex it Up Program - Extra Off Days, Unpaid Leave, Flexible Work Model (when applicable);
• Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to family members with advantageous conditions;
• Flexible Benefits Program (when applicable);
• Onboarding and Initial Training Plan, Continuous Training platform, and Financial Literacy Program;
• School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
• Flu Vaccine including its administration (voluntary participation);
• We Are Sonae Program, providing psychosocial, financial and legal support to employees;
• Ergocoaching Sessions;
• Mental Health Promotion Programs and Nutrition Consultations;
• Discount and Partnership Program with over 300 leading brands;
• Free coffee and fruit available at the workplace;
• Competitive Salary;
• Collaborative and dynamic work environment.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.