Customer Business Manager , Transport Refrigeration Controls
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this Role
Carrier Controls designs, develops, and manufacturers control solutions for the HVAC, refrigeration, and related markets globally. Carrier is seeking a Customer Business Manager to be based in Syracuse, NY. The Customer Business Manager will manage a team and be responsible for
providing focused direction for customer support, new product introduction and organizational execution. The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Transport Refrigeration controls market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality and customer satisfaction.
Key Responsibilities
Lead communication with all levels of customers to drive customer satisfaction.
Work closely with operations to drive financial performance through operational excellence.
Drive growth through NPD execution for Transport Refrigeration products.
Required Qualifications
Bachelor’s Degree
4+ years of related experience in customer product support or new product introduction
Preferred Qualifications
HVAC/Refrigeration Controls
Master’s Degree
Create and execution of product and business strategies
Financial projections
Customer communication, support and care
Leadership effectiveness across departments and functions
Project and program management
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