Customer Care Admin
About Us
Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.
With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.
About the Product
LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to:
Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage.
Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities.
Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers.
Customizable alerts & tracking - Set up automated notifications to track project updates and client movements.
About the Role
As a Customer Care - Admin, you will support Customer Success teams across Asia by ensuring smooth execution of renewals, order processing, and client administration. Your work will directly contribute to improving retention, accuracy, and customer experience.
Key Responsibilities
Renewal Management (Asia)
Prepare and validate renewal quotations across Asia business
Apply approved pricing strategies and ensure policy compliance
Align renewals with subscription timelines and billing guidelines
Support CSMs with renewal adjustments within defined frameworks
Order Processing & Documentation
Review signed quotations for completeness and accuracy
Upload documents and submit Jira tickets for order creation
Ensure all required documentation is complete and audit-ready
Maintain proper documentation and compliance records
Quotation & Pricing Support
Create and finalize quotations
Ensure pricing accuracy and compliance with guidelines
Support upsell and renewal quotation setup
Cross-check pricing and validate data where required
Client & Account Administration
Process account updates (e.g. company name, billing entity)
Validate supporting documents and ensure accuracy
Coordinate updates with Finance and subscriptions teams
Data Validation & System Support
Ensure data consistency across Pricing module, CRM, and Finance systems
Identify discrepancies and escalate issues to IT
Support system testing and validation when required
Requirements
Diploma or Degree in Business Administration or related field
2–4 years of experience in admin, sales support, or operations
Strong attention to detail and accuracy
Proficiency in Microsoft Excel and Office tools
Strong communication and coordination skills
Excellent Time management
Problem-solving
Ability to multitask in a fast-paced environment
What You Get in Return
At Hubexo, we believe in investing in our people. Here’s what you can expect:
Fast-Track Career Growth – High performers will have clear pathways to senior roles.
Supportive Team Culture – Work in a dynamic, high-performing environment where collaboration and success go hand in hand.
Coaching & High-Performance Training – Receive ongoing coaching and mentorship to master consultative sales and strategic deal-making.
International Learning & Development – Access exclusive sales training from Hubexo’s global sales leaders, connecting with top performers across the world.
A Platform for Innovation – Be part of a fast-growing tech company that is shaping the future of construction intelligence.