Customer Care Advisor

And as part of our journey, we’re looking for a Customer Care Advisor who’s ready to create outstanding experiences for the people who make our brand possible: our customers.

This role isn’t “just customer service.” At Les Deux, Customer Care is an extension of our identity. It is the voice, tone, and heartbeat of our community. You’ll be part of an ambitious team that genuinely cares, supports each other, and takes pride in solving problems with kindness, precision, and a high standard of professionalism.

Your work will directly shape how customers experience our brand, every single day.

Who We Are

Les Deux is built on three pillars: Entrepreneurship, Community, and Legacy.

We stay hungry: We take responsibility, push forward, and dare to build something bigger than ourselves.

We stay together: Our people are the reason we’ve grown from two friends to an international brand with a truly global community. We support each other, always.

We stay humble: Success matters when it’s shared. Through charitable initiatives, we give back and aim to create real, lasting impact.

Join us!

What You’ll Actually Be Doing

• You’ll become part of our Customer Service team. Everyone on the team has their own primary areas of responsibility, while always stepping in to help each other when needed. In this role, your main focus will be supporting our B2C customers.
• Deliver excellent support across phone, email, and social media, for B2C customers.
• Build trust by handling inquiries with warmth, speed, and a solution-oriented mindset.
• Manage feedback, including Trustpilot responses that reflect our tone and values.
• Handle claims through Claimlane and ensure smooth follow-up from start to finish.
• Help merchandise the customer experience by ensuring product information is accurate, helpful, and aligned across touchpoints.
• Collaborate with internal teams such as Sales, E commerce etc.
• Improve how we work, bringing ideas that enhance workflows, customer satisfaction, and efficiency.

What You Bring to the Table

• Experience from a similar service role — you know what great customer care feels like.
• Strong written and verbal communication skills.
• Fluent in Danish and English, as most of our customer communication is in these languages. German or French is a strong plus.
• A structured, detail-oriented working style.
• Ability to stay cool and solution-focused in a fast-paced environment.
• Experience with systems such as Microsoft Dynamics 365 BC, Dixa, Claimlane, NuORDER, or similar (a plus, not a must).
• A team mindset: you support your colleagues, ask questions, share knowledge, and help us raise the bar.

Why You’ll Love Working Here

You’ll join a team where we genuinely care about the work, about the customers, and about each other. Here’s what you can expect:

• A role that matters. Customer Care is a core touchpoint of our brand, and your impact is real.
• A supportive team culture. We help each other win and never leave someone behind.
• Flexibility. We respect personal priorities while staying committed to our shared goals.
• A workplace you’ll enjoy coming to. Our HQ includes a basketball court, gym, world-class coffee, healthy lunch, and regular team days. Product discounts, and access to a brand that takes pride in doing things properly.

How to Apply

If this sounds like you, and you believe you’d thrive in our culture, we’d love to hear from you.

We believe diversity makes us stronger and welcome applicants of all backgrounds, identities, and experiences. We review applications on an ongoing basis and may close the ad once we’ve found the right match. (Snoozing = losing.)