Customer Care Agent RSA Assistenza with Italian (m/f/d)

Role Overview

The Customer Care Agent is responsible for providing customer support via telephone and email in both Italian and English. The role involves delivering high-quality customer service, handling inquiries efficiently, and ensuring a high level of customer satisfaction.

Contract Type: Fixed-term contract (4 months).

Work Schedule: Shift-based working hours.

Languages Required: Fluent Italian and English.

Key Responsibilities:

• Professionally manage customer calls, emails, and assigned tasks.
• Communicate with customers and internal stakeholders in a polite and professional manner, ensuring a high level of satisfaction.
• Provide customers with accurate information, guidance, and support.
• Conduct customer satisfaction follow-up calls in a professional manner.
• Record customer information and update relevant customer data within company systems and applications.
• Become familiar with operational procedures and achieve target volumes for requests, calls, and tasks.
• Discuss complex cases and challenges with the Team Leader and other designated stakeholders, while contributing to the continuous improvement of service quality.
• Actively participate in the development and improvement of operational processes.
• Attend and actively engage in all training sessions provided by the company.
• Follow instructions and guidance from the Team Leader and management team.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.

What We’re Looking For:

• Willingness to work shifts including nights and weekends once trained.
• Advanced English & Italian level
• Customer-focused and teamwork-oriented mindset.
• Calm and professional in emergency situations.
• Additional Information

How We Hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

What we offer

Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

106360 | Operations | Entry Level | [[filter11]] | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.