Customer Care and Experience Specialist - Hybrid Local Account
Summary
Handles customer inquiries and resolves issues via phone, email, or chat using CRM tools, ensuring high satisfaction and adherence to service standards.
We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.
Key Responsibilities:
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Respond promptly to customer inquiries via phone, email, chat, or in person
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Resolve customer complaints and issues with professionalism and empathy
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Track, document, and follow up on customer interactions using CRM systems
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Collaborate with internal teams to address customer concerns or service gaps
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Identify opportunities to improve customer satisfaction and suggest enhancements
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Monitor and analyze customer feedback to improve service processes
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Maintain a positive, customer-first attitude across all interactions
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Assist in onboarding new clients or guiding them through services/products
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Ensure adherence to service-level agreements and company standards