Customer Care and Technical Support Representative | San Mateo | S000 | For Pooling

What We're Looking For:

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

• At least 18 years old

• Graduate of Senior High School or High School (Old Curriculum)

• Willing and excited to work onsite in San Mateo, Rizal

• Open to a shifting schedule, including graveyard shifts

• Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

• Excellent English communication—spoken and written

• Great with people and a natural problem-solver

• Proficient in MS Office and web applications

• Fast and accurate typing, sharp comprehension, and top multitasking abilities

• Strong analytical and troubleshooting skills in a fast-paced support environment

• Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

• Deliver exceptional customer service via voice and non-voice platforms (calls and chats)

• Navigate multiple systems and tools to assist customers with speed and accuracy

• Make outbound calls when needed and tailor-fit solutions to customer needs

• Respond to inquiries about pricing, products, and services in a clear, helpful manner

• Recommend, upsell, and cross-sell cutting-edge communication products

• Follow standard procedures to solve issues thoroughly and efficiently

• Build strong customer relationships with empathy and professionalism

• Handle payment negotiations and collections with care and respect

• Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart:

• Earn Php 19,800 base pay + 2,200 Allowances*

• HMO with 1 FREE dependent

• 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)

• Life and Accident Insurance from Day 1

• Optical, Medicine, and Mental Health Reimbursement

• 6 Months Paid Maternity Leave + Cash Assistance

• 15 Days Paid Paternity Leave

Ready to Apply? Come Walk In!

Walk-In Applications Welcome!
Monday to Friday | 10:00 AM to 5:00 PM
SM San Mateo, 4th Floor (Entrance besides SM San Mateo Supermarket), Gen. Luna Ave., San Mateo, Rizal

Weekend/Holiday operations may vary. Stay updated via our social media!

Ready to Level Up?

Bring your Valid ID and Resume.
TARA NA SA Q!

*Terms and conditions apply.