Customer Care Associate (1st Shift)

SUMMARY: The Customer Care Associate will support companywide Sales efforts by initiating or receiving and processing customer orders and driving Sales via their contact with customers. They also work closely with other departments to ensure a smooth process and assist with tasks as needed.

JOB DUTIES & RESPONSIBILITIES:

• Provide outstanding customer service to every customer, every call
• Answer incoming calls and emails in an efficient manner and address customer complaints, inquiries and concerns
• Identify customer needs, upselling and refer any issues to management
• Keying orders into the system, printing and editing orders
• Enter data into computer system accurately and efficiently.
• Filing the day’s paperwork numerically
• Managing inventory and filing systems.
• Assist sales staff with their daily workload & cover for sales staff when they are out of the office or on sales calls
• Run and update inventory and pricing reports
• Interface with warehouse, operations, and sales personnel
• Interface with product purchasing staff as needed to make sure we have availability
• Assist other departments to ensure the smooth workflow throughout the company
• Performs other duties as assigned

BENEFITS:

• Medical, Vision, Dental insurance and many more voluntary coverage options
• Company paid Disability, Life and Identity Theft insurance.
• FMLA, 401K, Matching and Profit Sharing (when eligible), FSA and HSA options
• Paid Vacation, Sick Leave and Holidays

SCHEDULE:

Wednesday - Sunday 7:00 a.m. to 3:00 p.m.