Customer Care Center Rep

Customer Care Representative receive and or place calls to respond to customer service issues. They ensure that customers

receive the best possible service through processing service calls, preparing general correspondence and coordinating with

other departments to satisfy customers concerns.

Responsibilities:

• Managing a large amount of incoming calls
• Answer email requests with prompt response times
• Schedule service professionals based on geographical location/customer demands
• Explaining and selling services to customers
• Polite, friendly customer service
• Data entry
• Account Receivables and invoicing
• Collections Management
• Inside sales and lead generation
• Communicating with customers regarding survey responses and requests
• Contacting previous customers and processing cancellations
• Required to work revolving Saturdays
• Other reasonable duties as assigned