Customer Care Center Technical Support Agent

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role\: Customer Care Center Technical Support Agent

We are looking for an experienced Customer Care Center (CCC) Technical Support Agent to help us unlock further commercial value for our business.

What will you do?

• Technical support for customers by each channel (phone call, e-mail, and chat)
• Log customer interaction into Customer Relationship Management system
• Detect sales opportunity from inbound calls
• Create and updating FAQ contents
• Continuous improvement based on customer voice
• Internal communication for CCC projects with global teams in a few years