Customer Care Coordinator

We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care team for Tolent Living based in Team Valley, Gateshead.

This is an excellent opportunity for someone currently working in a Tenant Liason officer role or who has previous customer care experience in repairs/ maintenance/ house building.

The Role you’d play as a Customer Care Coordinator:

· Responsible for managing all customer-related issues throughout the build and following handover until the end of the building/ home warranty period

· Recording reported defects accurately onto the defect management system

· Reporting defects to sub-contractors and ordering materials

· Working collaboratively with colleagues and liaising with subcontractors/ clients to ensure the effective resolution of defects and customer queries

· Effectively handling customer complaints

· Support with the preparation of community involvement events

· Provide day to day administrative support as required

· Supporting all site teams with the compliance of the Considerate Constructors Scheme

What you’d bring as a Customer Care Coordinator:

· Experience of delivering excellent customer service in a similar environment

· A thorough knowledge and level of computer literacy

· A strong attention to detail and the ability to see tasks through to completion

· Professional, assertive and confident communication skills; both in writing and over the phone

· Ability to be flexible whilst handling a wide variety of tasks

What you’ll get in return:

· Competitive remuneration package

· Company pension scheme

· 25 days Holiday (plus bank holidays)

· Long Service Holidays

· Life Insurance

· Company funded employee assistance programme

· Flexible working hours

· Free parking