CUSTOMER CARE, CORPORATE COMMUNICATION

Open 38d

SUMMARY OF DUTIES
To assist Customer Care & Experience (CCX) functions in providing a complete Customer Care & Experience (CCX) Services

JOB RESPONSIBILITIES

1. Envoy Functions

Greet and offers assistance to patients / customers who require help
Keeps confidentiality of patients’ personal and medical history
Works closely with Consultants & staff (clinical & non-clinical) to ensure smooth coordination and continuous communication to meet patients’ needs
Report to Head of Service for any malfunction of machine / equipment
Delivers accurate information and efficient service in answering requests, providing information and resolving issues on services for customers
Provides prompt personalised service to all inquiries (written, verbal & telephone) and feedback from customers.

2. OSH Act & Regulations 1994

Responsible and accountable to carry out duties as employee stipulated in OSH Act & Regulations 1994
- To take responsibility to carry at work for the safety of yourself and other persons
- To cooperate with your employer or any other person in the discharge of any duty
- To wear or use any protective equipment or clothing provided by the employer
To comply with any instruction or measure on occupational safety and health.

3. Baby Friendly Concept

Responsible and accountable to adhere to the steps of successful breastfeeding as requirement.

4. Patient Safety Goal

Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety
Ensure the policies on Patient and Family’s Rights are addressed at all times.

5. Integrated Management System

Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, ISO 14001, OHSAS 18001, ISO 14001:2015, Malaysian Hospital Accreditation Standards and PSG.

6. PDPA Act 2010

To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.

7. Participate actively in any other new service that is introduced

Ensure produce better result and Continual Improvement in delivering service to customers.

8. To perform other duties as and when required by the management

JOB REQUIREMENT

Education:

Experience:

1 or 2 years experience in Customer Service
Good interpersonal, communication skill and fluent in both spoken and written English
Working with less supervision, Nature, independent with a strong sense of self-initiative and motivation
Good interpersonal, communication skill and fluent in both spoken and written English
IT literate with knowledge of Microsoft Windows

See also