CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE

JOB DESCRIPTION

• Politely greeting patients and visitors who come in to the hospital.

• Respond promptly to customer inquiries in an efficient and courteous manner.

• Maintain clean surroundings at lobby and reception area.

• Respond and guide customers to the right place of services.

• Preparation of facilities such as wheelchair, sitting chairs, newspaper and product broacher.

• Assists disable patient by providing and pushing the wheelchair.

• Accompany patient from main entrance to other services when necessary.

• Communicate and assist internal departments regarding any events at lobby area.

• Other ad-hoc task assign by Superior.

JOB REQUIREMENT

• Minimum SPM.

• Preferably with relevant experience related to nursing and Public Relations.

• 1 year or 2 years’ working experience in Customer Service.

• Good interpersonal, communication skill and fluent in both spoken and written English.

• IT literate with knowledge of Microsoft Windows.

• Working with less supervision, mature, independent with a strong sense of self-initiative and motivation.