Customer Care Executive

Job Summary:

We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently, resolve queries, and provide excellent service. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats.
  
• Address customer inquiries, complaints, and provide solutions promptly.
  
• Maintain records of customer interactions and transactions.
  
• Provide accurate product/service information to customers.
  
• Process orders, applications, and requests.
  
• Follow up with customers for feedback and resolution.
  
• Coordinate with internal teams to ensure customer satisfaction.
  
• Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.).
  

Requirements

• Skills:
  

• Consistent attendance, punctuality, and adherence to assigned schedules.
  
• Self-motivated, disciplined, and adaptable approach to work.
  
• Strong customer service orientation with a professional and courteous approach.
  
• Excellent written and verbal communication skills.
  
• Proficiency in chat handling and customer correspondence.
  
• Strong voice-based customer handling and call management skills.
  
• Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation.
  
• Strong problem-solving and decision-making abilities.
  
• Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.
  
• Ability to work effectively in a target-driven and team-oriented environment.
  
  

• Personality Traits:
  • Customer-focused with a positive attitude.
    
  • Patience and empathy in handling customer concerns.
    
  • Ability to multitask and work under pressure.
    

Benefits

Benefits

• Competitive salary
  
• Opportunity to work with the fastest growing Dental brand
  
• Exposure to CRM and customer-support platforms such as Zoho Desk, SalesIQ, and Smart flow
  
• Professional learning and development opportunities
  
• Cross-functional exposure with Service, Operations, Sales, Logistics, and other teams
  
• Opportunity to develop skills in customer relationship management, problem-solving, and case resolution
  
• Supportive and team-oriented work environment
  
• Opportunity for career growth and increased responsibilities based on performance