Customer Care Executive (Entry lvl, 12 months, Lifescience)
- Contract:12 months
- Location: Buona Vista
- Working Hours: Monday to Friday, 8.30am–5.30pm
- Salary: $3,000–$3,500 per month
- Benefit: One-month completion bonus upon successful contract completion
Responsibilities
- Manage customer orders from submission through fulfilment and delivery
- Respond to enquiries regarding quotations, pricing, stock availability, deliveries, invoices and returns
- Keep customers updated on their orders and provide solutions for delays or other issues
- Coordinate with Supply Chain, Logistics and Warehouse teams to meet delivery commitments
- Work with Finance to resolve billing, credit and payment-related matters
- Maintain accurate order and customer information within the company’s systems
- Support service targets and identify ways to improve customer care processes
- Use digital tools, automation and AI solutions to simplify routine work where appropriate
Requirements
- Diploma or Degree in Supply Chain, Logistics, Life Sciences, Business or a related discipline
- Customer-oriented with strong phone and email communication skills
- Organised, detail-oriented and comfortable working in a fast-paced environment
- Proficient in Microsoft Office; knowledge of SAP, Oracle or other ERP systems is advantageous
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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Poh Tze Qi (Kayley) | R2197837
ScienTec Consulting Pte Ltd | 11C5781